How can I upgrade my subscription?
There are two methods:

1. Open Settings on your iPhone.

2. Tap your Apple ID at the top.

3. Select "Subscriptions".

4. Look for "Bea Better Eating" and tap to open.

5. Choose your desired plan.

The alternative method:

1. Open the Bea Better Eating App

2. Tap the Bea logo in the upper right corner

3. Select "Subscriptions".

4. Choose the Bea Premium Plan.

What are the benefits of upgrading during your initial week with Bea Better Eating?
Upgrade now to secure a discounted monthly subscription rate of $2.99 and you will keep this rate forever! Pricing will increase soon, but you have locked this in!

How can I turn off the auto-renew feature for my subscription?

1. Open Settings on your iPhone.

2. Tap your Apple ID at the top.

3. Select "Subscriptions."

4. Look for "Bea Better Eating" and tap to open.

5. Tap “Cancel Subscription”

Your subscription will remain active until your current monthly subscription period ends.

How do I cancel my subscription?

1. Open Settings on your iPhone.

2. Tap your Apple ID at the top.

3. Select "Subscriptions.”

4. Look for "Bea Better Eating" and tap to open.

5. Tap “Cancel Subscription”

Your subscription will remain active until your current monthly subscription period ends.

How much is a subscription?
We currently provide two subscription plans: 

• Free Plan: Offers limited functionality.

• Bea Premium Plan: $2.99/month grants full access to all of Bea's capabilities. Remember that Bea is still new, and she will have many more upgrades and features to come!

Bea Premium subscribers have access to the following:

• Bea's comprehensive meditation library, including any future additions.

• Unlimited daily chat sessions with Bea

• Unlimited guided activities

• No upgrade interruptions

I would like a refund after purchasing a subscription. What can I do?
We sincerely apologize for any inconvenience, but unfortunately, we don't have access to Apple App Store's subscription or billing details to process cancellations or refunds directly. 

Apple App Store operates a separate system for billing and payment information. Please contact the Apple App Store customer care department to assist with your account status and arrange a refund. You can contact them through their support website: Apple Support or by calling their support number in your region.

In the meantime, please follow the steps outlined above to cancel your subscription or ensure it is canceled via your Apple device.

Again, we sincerely apologize for any inconvenience this may have caused, and we appreciate your understanding and patience as we work to resolve this matter with Apple.

How can I reset the password on my account?
If you signed up using your email and password, reset the password on the mobile app and follow these steps:

1. On Bea’s sign-in screen, locate and tap on "Forgot Password" below the sign-in fields.

2. You will be prompted to enter the email address associated with your account.

3. Check your email inbox for a password reset link or instructions. The email may take a few minutes to arrive, so please be patient. If you don't receive the email, ensure it hasn't landed in your spam or junk folder.

4. Once you receive the password reset email, follow the instructions provided. This typically involves clicking on the password reset link within the email or following the specified steps to reset your password.

Are you still having trouble updating your password? You may have created a Bea Better Eating account using third-party login credentials, such as Apple Sign-In or Google.

If you encounter any difficulties during the password reset process, please feel free to email help@beabettereating.com.

How do I delete my account?
You’ll need to sign into your account using Bea’s mobile app.

Tap the Bea logo on the upper right corner and tap on your email under “Manage Profile.” You will then need to select the option DELETE ACCOUNT.

Please note that deleting your account will also delete all associated data.

Why can’t I access all the meditations and activities?
You may be subscribed to Bea's Free plan, which offers limited access to our full range of meditations and activities. To verify your membership status, follow these steps:

1. Open the Bea Better Eating App.

2. Tap the Bea logo in the upper right corner.

3. Select "Subscriptions".

4. Check to see if you are a Bea Premium subscriber.

If you're not currently a Bea Premium subscriber, consider upgrading to access the full range of experiences Bea has to offer. By upgrading, you'll no longer encounter limitations.

How do I interact with Bea?
Using Bea is easy! Just type and she will automatically respond. If she stops responding, you may have a poor internet connection and need to wait to continue chatting until you are at a place with a better connection.

How do I complete the three guided activities?
To access the three guided activities, tap on the icon with the small four circles on the lower left side of the screen. A screen will then appear, allowing you to select which activity you would like to complete.

What is open chat?
You’ll engage in an open dialogue with Bea about any food question powered by our elite proprietary knowledge database crafted by the foremost experts in the field. 

How does Bea help improve my eating habits?
Bea helps with your eating habits by systematically challenging your mindset to think differently about food. She does this through three research-based activities that allow you to identify hunger, acknowledge triggers, and understand how your body feels in response to food.

What are the three guided activities?
Bea unleashes a potent blend of scientifically backed therapy techniques specifically engineered to turbocharge your weight loss journey for lasting success. Our method uses these three activities:

• Knowledge: Teaches you mindfulness eating techniques by reducing food cravings, overeating that leads to weight loss

• Motivation: A form of questioning behaviors that transforms ambivalence into powerful motivation for change, addressing the core challenges in behavioral health and addiction. 

• Meditation: Helps you reframe your relationship with food and develop healthier eating habits, making it extremely valuable in promoting lasting change.

Are there specific dietary restrictions or preferences supported by Bea?
Bea does not support any specific restrictions but will help you identify what types of foods and eating habits will work best for you.

How often should I chat with Bea to see the results?
The more, the better! Chatting with Bea regularly will continue to change your mindset, which will in turn change your mentality around food more rapidly. We recommend chatting with her and completing all three activities at least once per day.

Is Bea Better Eating suitable for individuals with eating disorders or specific medical conditions?
While Bea is not meant in any way as a treatment for eating disorders or any other mental or medical condition, the mindful eating tools taught by Bea are general tools that could be helpful for anyone to learn. If you think you have an eating disorder, we recommend that you reach out to a mental health professional.  

Is Bea Better Eating considered therapy?
Bea Better Eating was developed by psychologists to provide tools for improved eating habits, but it does not offer therapy or replace professional treatment. Bea is presented as a non-therapeutic self-help resource. If you suspect you have an eating disorder or could benefit from psychotherapy, please click here to locate a therapist near you.

Will Bea help me lose weight?
Bea’s goal is to help you with your mindset around food and not to focus on your weight. If your relationship with food leads to unhealthy weight gain, however, it is reasonable to expect that healing your relationship will lead to a more balanced and healthy weight.

What are Bea Better Eating’s safety precautions?
Your safety and privacy is very important to us. While we cannot formally diagnose or detect all instances of distress, we do our best to use our AI technology to identify when you need more help than we can provide and find you the right resources.

• FOR IMMEDIATE HELP:
  National Suicide Prevention Lifeline: call 988
  This helpline is available for anyone in distress, crisis, or experiencing suicidal thoughts.

• Crisis Text Line: Text ‘HOME’ to 741741
  Connect with a trained crisis counselor—free, confidential, and available 24/7.

• The Trevor Project:
  If you’re an LFBTQ+ young person in crisis or feeling suicidal.
  Call 1-866-488-7386
  Text ‘START’ to 678678

• For Individual Psychotherapy:
  Connect with a licensed mental health professional near your area: https://www.psychologytoday.com/us/therapists

Why is Bea slow or not responding?
The most common reason Bea is responding slowly is a poor internet or cellular connection. She may also be slow when we are updating her software. Please be patient and try again when you have a strong connection. If the issue persists, it could be due to ongoing software updates, and you should try again in an hour.

Another potential reason is that OpenAI's servers may be overwhelmed by a high volume of users. In this case, please be patient and try again in an hour.

How can I download the app?
The Bea Better Eating app is currently available on Apple (iPhone) and will soon be available on the Google Play Store.

How do I reinstall my app?

iOS (iPhone)

1. Uninstall the app by holding down on the Bea Better Eating app until a menu appears. If you are on iOS 13, you will need to select 'Rearrange Apps' first

2. Click 'Remove App' to delete 

3. Turn your device off and then back on. This step is crucial.

4. Download the app again by visiting the App Store and searching for "Bea Better Eating.”

5. Tap the cloud icon or "Install" to re-download

6. Log back in with your existing account information 

What device requirements are there?
The Bea Better Eating app is designed to provide optimal performance on the following devices:

• Apple Devices (iPhone) running iOS 14 or above.

To ensure the best experience, we recommend updating your device's operating system to the latest version. This will help ensure compatibility and access to the latest features and improvements.

How do I log out?

1. Tap the Bea Better Eating logo at the top right corner

2. Tap the “Sign Out” button at the bottom of the list

Why is this app named Bea?
Bea is short for Beatrice, which means ‘she who brings happiness.’ We chose the name because of this positive association and as an acronym for Better Eating App. 

How do you pronounce Bea?
Our AI has a personalized pronunciation for her name, preferring to be addressed as "BEE-ah." It adds a unique touch to her identity and reflects her individuality.

When will Bea Better Eating be available for Android?
We are working diligently to release Bea to Android. Please stay tuned for news related to our Android release.

Can I use Bea instead of doing mental health therapy?
Bea is not therapy or a therapist. While clinical psychologists trained Bea, she is a mindful eating coach and does not treat or diagnose mental health or physical conditions.

I am interested in partnership opportunities with Bea Better Eating.
At Bea Better Eating, we are driven by our mission to revolutionize your relationship with food and transform your mindset. We believe in the power of progressive change, empowering you to embrace healthier and more balanced eating habits that will positively impact your life. Together, let's embark on a journey that will nourish people's well-being.

If you are interested in partnering with us, please contact us here.

Does Bea save my chat transcripts?
We save your chat history so that in later versions we will be able to show you where progress has occurred through your user dashboard. However, this data is stored securely in Azure with a BAA to protect all PHI and privacy. The chats are not viewable by the Bea team nor are they shared with outside advertisers.

What legal jurisdiction is it stored in?
All data is stored and processed in the United States.

Will my Bea Better Eating activity and information be private?
Absolutely. Bea Better Eating will not share anything about your activity, sign-up information, or private data with any advertisers. 

For any services that we outsource, such as billing, data storage, cloud computing, or IT support in the healthcare industry, we utilize a BAA to ensure HIPAA compliance.

Do you share my information with advertisers?
For any advertising and research purposes, our data is summarized reports that are aggregated and anonymized to preserve our members' privacy. 

For further details, you can refer to our Privacy Policy here: https://www.beabettereating.com/privacy

How do I know that all my data shared at Bea Better Eating are in safe digital hands?
We do not share your data with advertisers and any apps we utilize to help Bea run protect your data through a BAA.

For further details, you can refer to our Privacy Policy here: https://www.beabettereating.com/privacy

What is a BAA?
A BAA ensures that the business associate will protect the privacy and security of the PHI in accordance with HIPAA regulations. It outlines each party's responsibilities, including how PHI should be used, disclosed, and safeguarded, as well as what actions should be taken in the event of a data breach. BAAs are essential for maintaining compliance when outsourcing services like billing, data storage, cloud computing, or IT support in the healthcare industry.

Is Bea Better Eating App tracking my location?
Bea is tracking your location in order to get time zone information, but your location is not shared with advertisers.

If I am still having problems, is there a way to get in touch?
In the app, you can connect with Abe, Bea's tech support. Here’s how you can access him:

2. Tap the Bea logo in the upper-right corner.

3. Select Bea App Help Center.

If Abe, Bea’s tech support, couldn’t resolve your issue and you still need assistance, you’ll be prompted to submit a request. A member of the Bea team will get back to you shortly!

Feeling frustrated? We’re here to help—just reach out to us at help@beabettereating.com! 😊